We are not responsible for unfortunate events such as inclement weather, delayed, misplaced, lost, stolen or returned packages. No Credit or Refund will be offered in this case.

FISH SALES:

DOA warranty conditions similar to Corals above.

Please note that acclimation of fish, after a lengthy time in shipping, is very different from when you buy them in a store and a couple hours later they’re at your home.

After almost 20 hrs in the bag, both the CO2 and Ammonia levels build up considerably, which leads to a significant drop in water PH.

This means you have to drip acclimate for  3-4 hrs, nice and slow, before adding your new fish to your aquarium. (That’s what we do too when we receive our fish!)

ALL SALES ARE FINAL! NO RETURNS OR REFUNDS WILL BE ACCEPTED. ONCE ORDER IS MADE, YOU HAVE UP TO 2 HOURS TO CANCEL IT.