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Shipping Policy
Store credit will be provided if coral is received within the first delivery attempt and if clear pictures of the damaged animal are provided within 2 hrs of receipt. Dead animal picture to be clear and animal is to be left inside bag prior to opening bag. Additional pictures after opening the bag may or may not be requested by CoralCaveCanada.
Shipping cost of the replacement item is not covered.
Refund Policy
Drip Acclimation a must for fish:
Please note that acclimation of your fish is totally different from when you buy them in a store and a few hours later they’re at your home. After almost 20 hrs in the bag, the CO2 level builds up significantly and makes the PH drop a lot.
This means you have to drip acclimate for at least 3-4 hrs nice and slow before adding your new fish to your aquarium.
Cancellation / Return / Exchange Policy
No Returns, Store Credit will be provided for the purchase amount excluding shipping.
This credit must be used within 30 days of the original purchase date.
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