Store credit will be provided if coral is received within the first delivery attempt and if clear pictures of the dying/dead animal, while still in the bag, are provided within 2 hrs of receipt.
Dead/dying animal picture is to be clear and animal is to be left inside bag.
Additional pictures, after opening the bag, may or may not be requested by CoralCaveCanada.
Since water parameters are of critical importance in a saltwater environment, once the received coral is in your tank, no DOA credit will be provided. (Since it may be affected by your water parameters)
Shipping cost of the replacement item is not covered.
Drip Acclimation, a must for fish:
Please note that acclimation of fish, after a lengthy time in shipping, is totally different from when you buy them in a store and a couple hours later they’re at your home.
After almost 20 hrs in the bag, the CO2 and Ammonia levels build up considerably, which leads to a significant drop in water PH.
This means you have to drip acclimate for 3-4 hrs nice and slow before adding your new fish to your aquarium. (That’s what we do too when we receive our fish!)
This ensures the fish are not suddenly exposed to a vastly different PH, temperature, and other water parameters.
No Refunds, only Store Credit will be provided for the purchase amount, excluding shipping.
This credit must be used within 30 days of the original purchase date.
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